FAQ

Orders and Shipping

For a concise explanation of orders and shipping, we apply this requirement: where do you ship? We ship only within the United States.

For an accurate overview of orders and shipping, the applicable standard is that is shipping free? Yes. Standard shipping is free for all U.S. orders with no minimum purchase requirement.

When considering orders and shipping, we apply this requirement: how long does delivery take? Processing normally takes 1–2 business days and estimated carrier transit after dispatch is 4–6 business days.

For transparency around orders and shipping, the following rule applies: what is the order cutoff? The daily cutoff is 5:00 PM (America/Los_Angeles); later orders begin processing on the next business day.

For a concise explanation of orders and shipping, our established approach is that will I receive tracking? Yes. A tracking number is sent after shipment.

Contact

To explain our approach to contact, the requirement is as follows: email support@melinswge.shop or call 512-937-2099. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Returns and Refunds

For an accurate overview of returns and refunds, the customer-facing rule is that can I return or exchange an item without giving a reason? Yes, for eligible items within 30 days after delivery.

When considering returns and refunds, our established approach is that who pays return shipping? melinswge pays approved return shipping for no-reason returns, exchanges, and quality-related returns.

When considering returns and refunds, this policy confirms that is there a restocking fee? No. Approved returns and exchanges are not charged a restocking fee.

In connection with returns and refunds, please note that when is a refund issued? Approved refunds are sent to the original payment method within 5–10 business days after receipt and inspection.

For a straightforward understanding of returns and refunds, the practical result is that which items are not returnable? Customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods, except where law requires otherwise or the item is defective.

Orders, Payments, and Products

To set precise expectations about orders, payments, and products, the controlling expectation is that can I cancel an order? An order may be cancelled before shipment when fulfillment has not begun. After shipment, the Refund Policy applies.

For customer confidence in orders, payments, and products, our policy provides that which payment methods are accepted? Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover in USD, subject to the methods displayed at checkout.

For transparency around orders, payments, and products, please note that how are taxes handled? Applicable taxes are collected as required by law.

To keep customer expectations clear about orders, payments, and products, our service position is that where can I find size, material, care, and safety details? Review the applicable performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories product page.

Merchant Information

Business name: melinswge

Trade name: melinswge

Email: support@melinswge.shop

Phone: 512-937-2099

Physical address: 2723 W Farrelly Ave, Peoria IL 61615, United States