Refund Policy

Your 30-Day Return and Exchange Window

For dependable guidance on your 30-day return and exchange window, we apply this requirement: melinswge provides an eligible 30-day window for no-reason returns and exchanges for eligible items. Contact support@melinswge.shop within 30 days after delivery before any merchandise is returned.

For an accurate overview of your 30-day return and exchange window, our established approach is that for approved no-reason returns, exchanges, damaged items, incorrect items, and quality issues, melinswge covers the approved return-shipping expense and provides a prepaid label or equivalent free return arrangement.

Return Eligibility

For an accurate overview of return eligibility, we apply this requirement: returned merchandise must be in a condition that allows reasonable inspection and must include the components and packaging supplied with the order when reasonably possible.

To explain our approach to return eligibility, our service position is that customized products, clearance or Final Sale items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not eligible for an ordinary no-reason return. These limits do not reduce remedies for an item that arrives damaged, defective, incorrect, or incomplete.

To set precise expectations about return eligibility, the customer-facing rule is that no restocking fee is charged for an approved return or exchange.

How and When Refunds Are Issued

For customer confidence in how and when refunds are issued, the controlling expectation is that after an approved return is received and inspected, the refund is credited to the same payment method used for the purchase within 5–10 business days. A bank or card issuer can take additional time to post under the financial institution's procedures.

Cancellations Before Dispatch

For a straightforward understanding of cancellations before dispatch, our operating standard is that an order can be cancelled before dispatch when fulfillment has not begun. After shipment, the order is handled under this Refund Policy.

Authorized Return Destination

For a concise explanation of authorized return destination, the following rule applies: the default return address is 2723 W Farrelly Ave, Peoria IL 61615, United States. Do not send a return until return instructions have been issued.

How to Reach Us

For transparency around how to reach us, we apply this requirement: customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinswge.shop or call 512-937-2099.

Merchant Identification

Business name: melinswge

Trade name: melinswge

Email: support@melinswge.shop

Phone: 512-937-2099

Physical address: 2723 W Farrelly Ave, Peoria IL 61615, United States